Before you book

Enquiries and confirmation

Saving an enquiry gives you a reference and sends the request to our booking register. It does not confirm a booking, reserve a driver or take payment. The team must agree availability, passenger and luggage requirements and the full fare with you before confirming your booking.

Prices and extras

Website fares are starting guide fares per suitable vehicle for standard one-way journeys. Exact addresses, times, collection requirements, return travel, stops, waiting and airport or road charges affect the final quote. Ask for the full total and what it includes before accepting. We do not automatically calculate fares or take payment online.

Accurate journey details

Check your pickup address, postcode, terminal, flight number, dates and times. Tell us about all passengers, luggage and special requests. We confirm vehicle suitability; passenger capacity does not guarantee room for every luggage combination.

Changes, cancellations and waiting

Contact 01293 222682 promptly if your plans change. Ask the operator to confirm any waiting allowance, extra waiting rate, cancellation conditions, refunds and no-show terms in writing before booking.

Operator review before launch

This booking-information page still needs the business's agreed cancellation, waiting, payment, complaints and refund policies, legal identity and licensing details. It does not replace those policies.